Who we are
Steve Gray leads all key projects and is supported by experts in data science, customer loyalty, project management and marketing technology. Steve grew up with P&G and Pepsico before joining dunnhumby as UK Managing Director. Steve was also a director of dunnhumby USA a JV with Kroger, CEO and then Chairman at emnos and senior adviser at BCG.
Read moreServices & Solution Partners
We help brands with customer strategy, data science, loyalty programme design and optimisation, marketing automation, data monetisation and business partnering.
Investors & Business Partnering
We work with marketing technology solution partners. We can take equity positions and can support with financing and business development. We have carried out commercial due diligence on behalf of investors.
Read moreAbout Us
SG-retail have worked with many of the world’s leading retailer and consumer brands.
Retailers like Tesco, Kroger, Sainsbury, Asda, Morrisons, John Lewis, Waitrose, Boots, Woolworths, Coles, Sephora, Virgin Megastores, Petrovich, Esprit, Net-a-Porter and consumer giants like P&G, PepsiCo, Barilla, HBOS, British Gas, Rank, Paddy Power Betfair, The AA and Sky
We combine a highly talented team with leading edge technology partners and help clients to engage more effectively with their customers.
Topics include customer and market strategy, “big data” analytics, customer insight, loyalty marketing, CRM & personalisation and data monetisation.
We have worked on many of the world’s leading loyalty and reward programmes including Tesco Clubcard, British Airways/Avios, Nectar, Club Carrefour, Esprit Friends, Boots Advantage Card & Quidco.
We have worked in the UK, Europe, USA, Russia, China, Africa and Australia.
Our approach is highly client centric and we’d love to discuss an opportunity to work together.
“SG-retail are experts in data analytics, CRM and loyalty programme design and they played a significant role in helping Value Retail to develop its CRM strategy and capability in its European shopping villages”
Simon Cunningham
COO, Value Retail Ltd“I have worked with SG to deliver real change at British Airways, Air miles, British Gas and the AA. SG-retail have always made an outstanding and demonstrably measurable difference to the business performance. This has been predicated on robust and rigorous understanding of data and deployment of analytical technics and design and development of loyalty and membership programmes”
Chris Jansen
CEO, AA and Cognita“Steve helped us to design and develop the highly successful Pets at Home VIP Programme”
Nick Wood
CEO, Pets at HomeLatest News & Blog
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What type of loyalty programme is right for your brand ?
n my last post I explained, how, counter-intuitively, and according to Tesco, the key purpose of a loyalty programme is not loyalty. Instead, the purpose should be to know who your customers are, be able to recognise them, understand them, reward them and market to or service them differentially. It follows that the right type
June 16, 2020 in Loyalty -
You need a loyalty programme and its not why you think
I was rather taken aback, nearly twenty years ago, when Simon Uwins, then Marketing Director at Tesco told me that the purpose of Tesco’s Clubcard programme was not to drive loyalty. The launch of Clubcard had helped propel Tesco from the UK’s number 2 grocery retailer to the far and away outright market leader and
June 16, 2020 in Loyalty -
Card Linked Offers – a $10 billion market !
February 1, 2017 in Loyalty -
Personalising the online and mobile shopping experience
We’ve met a variety of senior figures from a number of the UK’s leading e-commerce businesses in the last few weeks. We wanted to talk about “big data” analytics and how we might create richer insight and hence more personalised customer experiences. We expected that most site owners would have the tools to be able
January 31, 2017 in Personalisation